Expecting the unexpected: Personalized attention for your members.
When the unexpected strikes, it’s good to know that CastiaRx has thoughtfully prepared for this moment. Hurricanes, floods and wildfires have all been in the news during recent months. People fleeing these situations are initially concerned with their own safety and may not be thinking about their medications. “Our first step is to alert clients of the steps we will take,” says Mitchell Fisher, Director, Contact Center. “That way, our clients know exactly what we will be doing to support their impacted members during this difficult time.”
Welcome Tammy Tarzynski, Director of Account Management.
When great minds come together, client relationships thrive. That is especially true with CastiaRx Account Management, recently expanded with the addition of Tammy Tarzynski as Director, leading the Chicago team. Together with Joel Efken, Director of Account Management in St. Louis, she collaborates to ensure consistency, effective solutions, process enhancements and impressive results in all areas that touch clients.
Text messaging: The link to proactive, personalized support.
A specialized member engagement platform is coming this year, to tap into the preference for text messaging as a communication tool. This enhancement is expected to result in more educated patients, higher engagement levels, better adherence and ultimately, reduced operational costs.